Data Deletion

1. Choose the scope of your request

• Disconnect a provider: revoke future access while keeping your Omni Ad AI account and permitted historical records.
• Delete provider data: remove data imported from a named provider, including associated account, campaign, creative, and performance data.
• Delete your account: close your Omni Ad AI account and delete account content and connected-platform data, subject to limited legal and security retention.

2. Send the request

Email support@omniadai.co from the address associated with your account. Use the subject “Data Deletion Request — Omni Ad AI” and include:

1. Your organization name.
2. The email address used with Omni Ad AI.
3. The connected provider or providers involved.
4. Whether you want to disconnect, delete provider data, or delete the entire account.

Do not send passwords, access tokens, app secrets, payment-card information, or copies of government identification by email.

3. Verification and completion

We will acknowledge the request and may ask you to verify control of the relevant account or organization. We aim to complete verified deletion requests within 30 days. We will confirm completion by email or explain if limited information must be retained for security, fraud prevention, legal compliance, billing, or proof that advertising actions were authorized.

Protected backup copies may take up to 90 days to age out. During that period they are isolated from ordinary use. Aggregated or de-identified information that cannot reasonably identify you or your organization may remain.

4. Revoke access at the provider

You may also revoke Omni Ad AI directly from the connected provider’s security or business-integration settings. Revocation stops new API access but may not delete information already imported into Omni Ad AI, so submit a deletion request if you also want stored data removed.

5. Questions or status

Reply to your confirmation email or contact support@omniadai.co. For more detail, read our Privacy Policy.